Refund Policy — 30-Day Money-Back Guarantee
Last updated: 12 November 2026
1. 30-day money-back guarantee
We do not offer free trials. Instead, every new subscription — 1, 3, 6 or 12 months — comes with a 30-day money-back guarantee. If the service does not work properly for you within 30 days of activation, and our support team cannot fix the problem, we will refund you in full.
2. Eligible situations
- Persistent buffering or freezing that our technicians cannot resolve, even on a connection that meets our minimum requirements (15 Mbps for Full HD, 25 Mbps for 4K).
- The service cannot be made to work on your device despite our setup help.
- Your login details were not delivered within 24 hours of payment.
- You are simply not satisfied with the service, provided you contact us within 30 days of activation.
3. Exclusions
- Requests made more than 30 days after activation.
- Renewals of an existing subscription (the guarantee applies to your first purchase).
- Accounts suspended for breach of our Terms of Service, such as credential sharing or resale.
- Problems caused only by an internet connection below our minimum requirements, or by power outages or load shedding at your premises.
4. How to request a refund
Send us a WhatsApp message with your username and order date, and briefly describe the problem. We will first try to fix it — most issues are solved in a few minutes. If you still want a refund, we confirm it the same day.
5. How refunds are paid
Refunds are paid back to the same Visa or Mastercard card used for the purchase. Depending on your bank, the money usually appears within 5 to 10 business days. Your access is deactivated when the refund is processed.
6. Your statutory rights
This guarantee is in addition to, and does not limit, your rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.