Privacy Policy

Last updated: 12 November 2026

1. Who we are

This Privacy Policy explains how IPTV South Africa ("we", "us") processes personal information when you visit iptv-southafrica.online or subscribe to our service. We act as the responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information we collect

• Contact information: your WhatsApp number and, if you provide it, your name and email address.
• Order information: chosen plan, order date, subscription period and payment status. Card payments are processed by a PCI-DSS compliant payment processor; we never see or store your full card number.
• Technical information: IP address, device type, player app and connection logs needed to deliver the stream, prevent credential abuse and troubleshoot.
• Website usage: basic, anonymised visit statistics. The Website uses your browser's local storage only to remember which support number to show next; it does not use advertising cookies.

3. Why we use it

• To create and activate your subscription and send your login details (performance of a contract).
• To provide customer support and technical help (performance of a contract).
• To prevent fraud and protect the service (legitimate interest).
• To meet accounting and legal obligations (legal obligation).

We do not sell or rent personal information and we do not send marketing messages without your consent.

4. Sharing

Personal information is shared only with service providers who help us run the service — the card payment processor and our Tier IV-grade cloud infrastructure — under confidentiality and security obligations, or with authorities where the law requires it.

5. Cross-border transfers

Some of our providers may process information outside South Africa. When that happens we make sure the recipient is bound by laws or agreements that offer a level of protection comparable to POPIA, as required by section 72 of the Act.

6. Retention

Account and order information is kept for the duration of your subscription and up to 12 months afterwards, and accounting records for the period required by South African tax law. Technical connection logs are deleted after 90 days.

7. Security

We use encryption in transit (TLS), access controls, and monitoring on redundant Tier IV-grade infrastructure to protect your information against loss, misuse and unauthorised access.

8. Your rights

Under POPIA you may ask to access, correct or delete your personal information, object to its processing, and withdraw consent where processing is based on consent. Contact us via WhatsApp and we will respond within a reasonable time. You also have the right to lodge a complaint with the Information Regulator of South Africa.

9. Changes

We may update this policy; the date at the top shows the latest version.